1. Is there somewhere for me to leave my purchases whilst I continue to shop around the Fair?

If you’d like to leave your bags whilst you continue shopping around the Fair you can use the Shopping Drop-off. The Shopping Drop-off is a safe storage area and will be manned at all times by a member of the venue team.

2. Where are the toilets located?

For a map of where the toilets are located – please click here.

3. I am disabled, how do I access Alexandra Palace and where can I park?

The Fair is fully accessible by persons with disabilities; there are disabled car parking spaces in the East Car Park available on a first come first served basis, please note availability is limited.  You can also hire a wheelchair at the venue, depending on availability, to pre-book this or to discuss with the customer service team please contact the venue directly on 020 8365 4343. View the full site plan which shows the location of all car parks and the routes in to Ally Pally from both sides here.

4. Can I bring a pushchair to the Fair?

Pushchairs are permitted in the venue however the Fair does get very busy, especially on Fridays and Saturdays, so we strongly recommend that they be left at home where possible.

5. Can I bring my children to the Fair?

Yes, although we do not provide any child minding or crèche facilities. If your child is under five their entry to the Fair will be free, between the ages of five and 16 they will be entitled to a child ticket and after 16 they will need to purchase a regular ticket. Please follow this link for ticket price information.

6. How do I get to the Fair?

Please follow this link for information on getting to the Fair.

7. Where can I eat at the Fair?

Alexandra Palace has a variety of eateries on site at the venue so you will never go hungry! A few options include Alexandra Palaces's Bar & Kitchen which offers a freshly cooked seasonal modern pub menu and extensive wine list complete with an enjoyable dining experience, a great outdoor space overlooking the capital and a large indoor area within the beautiful Palm Court. For a lighter bite there are cafes on-site offering a range of sandwiches, scones, cakes and pastries.

8. Where can I find the Exhibitor List?

You can find our Exhibitor List here.

9. Am I allowed to bring my guide dog to the Fair?

Yes, guide dogs are welcome at the Fair.

10. I am accompanying somebody as a carer, do I have to purchase a ticket?

When accompanying somebody in the capacity of carer, your entry to the Fair is free of charge.

11. Can I change the day my ticket is valid for?
12. When will I receive my tickets?

If you have opted for your ticket to be posted to you, you should receive it within two weeks. If you have elected the e-ticket option you should receive it immediately after purchase. If you have any queries regarding tickets please email our ticketing company, Ticket Factory, on Contactservices@theticketfactory.com.

13. I have not received my tickets and the Fair is in a few days, what should I do?

If you have not received your ticket you will still be able to gain access to the Fair by bringing with you the booking reference number provided to you when you purchased your tickets and taking it to the ticketing desk at the show.

14. I am now unable to come to the Fair, can I have a refund?

We are sorry, but we are not able to refund tickets.